What services do you provide?
Shami provides an extensive list of services from bracelet replacement to complete overhauls and everything in between.
How do I send my watch for repairs?
You can always bring the item into our facility or you can:
- Complete and print the Repair Service form
- Include any original warranty documents
- Package your timepiece in a secure box with the appropriate insurance keep tracking information
- Mail your watch with the complete form and documents to:
Shami Fine Watchmaking
372 Fairfield Road
Fairfield, NJ 07004
- Upon receiving your timepiece, a Shami representative will contact you with the estimate and necessary repairs of your timepiece
How do I receive a pricing estimate on my repairs?
After an evaluation and diagnostic have been made by Shami’s watchmakers, a free estimate will be conducted for you, which provides all pricing, necessary innovations and various options for your repair.
How long will it take to repair my watch?
Time-frames are based on the overall nature of the repair and the availability of parts needed. Typically, the turnaround time ranges from about 3-4 weeks.
How can I check the status of my watch repair?
Please visit the Track Your Repairs tab and enter your phone number to view the progression and status of your watch repair.
Shipping and Security:
Why do I have to mail the watch in for an estimate?
In order to provide you with the most accurate estimate and service, Shami’s watchmakers are required to review and complete a diagnostic on every repair.
Can I send more than one watch within the same shipment?
Yes. Shami’s updated systems allow the team to navigate more than one watch per repair request. Please be sure to note this within the Repair Form.
How should I package my watch?
A helpful process has been designed to help in packaging your timepiece correctly.