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Fairfield, NJ

  • Monday - Thursday

    9:30am - 6:00pm
  • Friday

    2:30pm - 7:00pm
  • Saturday

    9:30am - 6:00pm
  • Sunday

    Closed

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COMMON TECHNICAL QUESTIONS

Fine watches often become heirlooms and are left to family and friends. Below are some helpful hints and frequently asked questions that will help keep your timepiece keeping time accurately for many years to come!  At Shami, our highly trained watch experts are here to help with all of your time keeping concerns.

What if I drop my watch and it stops working?

The sudden impact can often break the balance staff or, the axel of a wheel. Like any high-precision instrument, they can be delicate and fragile. In the event of strong impact and or shock to your timepiece, please have your watch checked at our Shami Service Center.

What is the difference between a self-winding and a manual-winding movement?

The difference between a self-winding and manual-winding timepiece is the way in which the movements are wound.

Manual-winding watches are wound every day by hand using the crown. Self-winding watches respond to wrist movements and are powered by an internal rotor.

What if my automatic watch stops working?

An automatic watch or, self-winding timepiece requires movement and physical activity in order for the watch to build up enough power to run. This requires the wearer to be active. There are various reasons why your automatic watch may stop working. A common issue is the wearing/breaking down of the mainspring which can happen after a few years.

TIMING

What if my watch starts running slow or stopping periodically?

A watch is a finely tuned precision instrument.  We recommend that gaskets and lubricants be changed every 3-5 years.

What if my watch is running fast?

There could be various reason why your watch is running fast. There is everyday wear and tear or dropping the watch could cause the hairspring to get stuck. The hairspring could also be out of alignment. The watch may also have been compromised by being exposed to a magnetic field.

What if my automatic watch is running slow?

In order for an automatic watch to begin to run, it either has to be manually wound at the crown or, the wearer must be active enough to keep the mainspring wound fully.  Most automatic watches worn on a regular basis tend to run accurately for approximately 36 hours after its been taken off one's wrist. If the watch continues to run slow then maintenance would be recommended.  It really depends on the usage of the wearer. We at Shami recommend movement service every 3-5 years.

What if the crown continues to turn and doesn’t stop?

This may be an indication that the mainspring is broken or not functioning properly.  This tends to happen most often in manual-wind watches. If this is the case, the mainspring should be replaced.

What if the crystal on my watch fogs up?

If a crown on a watch is not tightened securely this can lead to moisture entering. If this issue persists the crown, crystal and internal gaskets may have been compromised.  We suggest they be replaced in addition to complete maintenance. Just because a watch says it’s water-resistant does not mean it is completely safe from the outside elements. Regular service is important to keep your timepiece in pristine condition.

What if the calendar on my watch changes at noon instead of midnight?

The hands on the dial are probably 12 hours ahead or behind. This requires one to reset their watch by advancing the time by 12 hours.

What if my chronographs second-hand do not set back to "0.”?

If the hands on your chronograph timepiece do not set back to zero or 12 o’clock your watch might need a simple adjustment. This is achieved by manually resetting your watch. If this problem persists, we suggest it’s time

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